COX alarga la ayuda a familias en el estado / Cox expands help to families in the state

ESPAÑOL
Scroll down for the English version*

Por/By Redacción-Newsroom
[email protected]

Cox Communications anunció la semana pasada que ha ampliado la duración de su compromiso en todo el estado para cerrar la brecha de aprendizaje, como parte de su esfuerzo continuo para ayudar a los niños y las familias en las clases a distancia durante la pandemia de coronavirus.

Así, será hasta el 30 de junio del próximo año que Cox suspenderá los cargos por pagos atrasados ​​y extenderá las ofertas de alivio de pago para los clientes del programa de Internet de bajo costo “Connect2Compete”, que expresen su incapacidad para pagar debido a las dificultades de la pandemia.

“Me gustaría agradecer a Cox Communications por su compromiso. Ahora, más que nunca, es fundamental que todos los californianos tengan la capacidad de conectarse a Internet y que todos los niños tengan la capacidad técnica para aprender desde casa”, dijo el gobernador Gavin Newsom.

Mientras tanto, Pat Esser, Presidente y Director Ejecutivo de Cox Communications, adujo que durante este tiempo de aprendizaje virtual, su enfoque sigue siendo conectar a las familias de bajos ingresos con un estudiante, entre los grados Kinder y 12º, a mantenerlos conectados durante este tiempo sin precedentes.

“Seguimos buscando formas de apoyar a los niños que necesitan las herramientas para tener éxito y sabemos que comienza con una conexión a Internet, un dispositivo y recursos digitales”, dijo Esser.

Al mismo tiempo, será hasta el 30 de junio de 2021 Cox continuará sin requisitos de depósitos o tarifas de solicitud, y eximir de manera proactiva las tarifas por demora para los clientes de “Connect2Compete” elegibles, proporcionar planes de pago flexibles para clientes elegibles que se comuniquen con ellos debido a las dificultades pandémicas, entre otros beneficios.

Las ofertas de soporte adicionales para mejorar la experiencia de aprendizaje en el hogar que Cox ha implementado durante la pandemia incluyen varios programas y una nueva oferta para las nuevas familias que califiquen que se inscriban antes del 30 de septiembre para recibir Connect2Compete gratis durante 2 meses, incluido soporte técnico remoto gratuito solo a tiempo para el regreso a clases.

Las familias pueden calificar para Connect2Compete fácilmente desde su dispositivo móvil o computadora de escritorio visitando www.cox.com/c2c.

ENGLISH

Cox announced last week an expanded commitment to bridging the learning divide as part of its ongoing effort to support kids and families learning and teaching from home during the coronavirus pandemic.

Until June 30, of next year Cox is suspending late fees and extending payment relief offerings for customers in the company’s low-cost internet program Connect2Compete who express an inability to pay due to pandemic hardships. “I would like to thank Cox Communications for their commitment. Now, more than ever, it’s critical that every Californian have the ability to connect to the internet and that every child has the technical capability to learn from home,” said Governor Gavin Newsom.

Meanwhile, Pat Esser, President and Chief Executive Officer of Cox Communications said during this time of distance learning, their focus remains on connecting low-income families with a K-12 student at home to the internet and keeping them connected during this unprecedented time.

“We continue to look at ways to support kids that need the tools to succeed and know it starts with an internet connection, device and digital resources,” said Esser.

Through June 30, 2021 and as part of Cox’s ongoing efforts to bridge the learning divide, continue no requirement of deposits or application fees and proactively waive late fees for eligible Connect2Compete customers, provide flexible payment arrangements for eligible customers who contact them with an inability to pay due to pandemic hardships, among other benefits. 

 Additional support offerings to improve the at-home learning experience that Cox has implemented throughout the pandemic, include several programs and a new offer for new qualifying families who sign up before September 30 to receive Connect2Compete free for 2 months, including free remote technical support just in time for back-to-school. 

Families can qualify for Connect2Compete easily from their mobile device or desktop by visiting www.cox.com/c2c.

In addition to connectivity, many students need equipment to get their work done. Cox continues to partner with local, regional and national organizations to provide discounted, refurbished laptops and accessories to families that qualify for the Connect2Compete program. The James M. Cox Foundation recently awarded a $100,000 grant to PCs for People, a nonprofit that is dedicated to providing high-quality, discounted computers to low-income families across Cox’s footprint nationwide.